FAQ & Support

PhonePhilippines.com is a new and simple way to make low rate domestic, Philippines and international calls over the internet, mobile, home, or business phones.
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Frequently Asked Questions

How does PhonePhilippines.com work?

With PhonePhilippines.com, you can call to any phone using your PC, MAC, smartphone (3G, 4G, or WiFi), Mobile & Landline starting as low as a penny /minute. Don't have internet access or a smartphone? Simply dial one of our local or 800 access numbers, and start making calls to anywhere in the world!
Smart Phone

Can I make PhonePhilippines.com calls right away?

Yes, as soon as you sign up & are approved you can try our free trial, and then load money on your account to make more calls.

Does PhonePhilippines.com have fees or require a contract?

No. There are no hidden fees and you pay as you go for the minutes and any special features you use.

Will I get a bill in the mail?

No, you prepay for your minutes via the website. If you choose to pay via credit card, you will receive a bill from your credit card company, but you will never receive a bill from PhonePhilippines.com.

The country I am calling has more than one rate listed on the Rates page. What does that mean?

There may be more than one landline or cellular provider in a particular city or country. The party that you are calling may have a specific rate for the carrier they are subscribed to.

What are the PhonePhilippines.com rates?

Check out the current rates on our Rates page.

Are the rates higher if I call to a cellular phone?

Sometimes. Look up individual countries and cities on the rates page where it is clearly delineated the different rate structures.

The location I am calling has a "Mobile" rate listed on the Rates page. What does that mean?

Because there are often different companies that provide landline vs. cellular service, the rates for those calls being received are set by the individual carriers.

I do not see the city I am calling listed on the Rates page. What rate will I be charged?

If not listed separately, your cost will be the same as the basic country rate.

Are there any additional charges?

If you want to order a dedicated personal or virtual number in a particular country, there is a small monthly fee for the phone number you order and set up. (Starting at $1 / month for each service). Otherwise there are no additional charges.

Does my PhonePhilippines.com account have an expiration date for the money I add?

No, your account & credit will never expire.

How do I add funds to my PhonePhilippines.com account?

The quickest and easiest way is to log in to your account, and click one of the quick recharge options in your Account Dashboard.

How often does PhonePhilippines.com calling rates change?

Not too often, generally a specific country may change slightly once or twice a year.

Is there a PhonePhilippines.com app that I can use on my smartphone?

Why yes there is. Any dialer that supports the G.711 and/or G.729 codecs will work perfectly fine. Please see the download page for instructions on how to get and configure our dialers. We have approved dialers for PC Windows, Mac, IPhone iOS, Android, & Blackberry to use for Wi-Fi and Internet Calling.
If you would like to use another dialer, feel free to do so. However, please note that we will not be able to provide support for any non-approved smartphone dialers/clients.

Is PhonePhilippines.com available for businesses?

Whether at work or home, you can use PhonePhilippines.com for making calls.

How to Make Calls with PhonePhilippines.com

Can I use my PhonePhilippines.com account from any phone?

Yes, you can use it on your smartphone, PC, & Mac if you have installed the mobile app (Available for iOS and Android). Alternatively, you can use the Offline Access feature by calling one of your local access numbers.
For a list of your local access numbers, please log in.

How do I make a call from my cell phone with PhonePhilippines.com?

If you are using an approved PhonePhilippines.com dialer, just dial the number of the party you are calling. If you do not have a smartphone or an approved PhonePhilippines.com dialer, simply dial your local access number; enter your account number and the phone number of the person you are calling.
NOTE: When using an approved PhonePhilippines.com dialer and you are connected via Wi-Fi, you will not incur data charges that your cell phone provider may charge.

How do I make a call from my landline phone with PhonePhilippines.com?

Dial your local access number and simply enter your account number and the phone number of the person you are calling. For a list of your local access numbers, please log in.

My international call will not connect. What should I do?

For technical concerns, comments, or suggestions please go to the contact us page...

Am I going to need a local access number?

Only if you dial from a landline or mobile phone that is not connected to the internet or running an approved PhonePhilippines.com softphone dialer.
For a list of your local access numbers, please log in to your account.

Can I use PhonePhilippines.com to make calls while I am outside of the U.S.?

Yes, if your smartphone is compatible with the local country's network. If not, you can still make calls by either using a Wi-Fi connection or an international local access number.
Please note that you may incur roaming charges from your wireless provider if you are making calls internationally via 3G/4G (this applies for calls made with the smartphone app, and those to local access numbers). We recommend using a Wi-Fi connection.

I would like to make an international call to a cell phone. Will the person I call incur any additional charges?

Charges that may be incurred by the people you call are not treated any different because you are dialing using your PhonePhilippines.com account.

What is an international local access number?

The local number to that particular country/city that is being dialed from. Local access numbers can be found at the bottom of your Account Offline Access page after you have signed in.

Customer Service

How do I retrieve my PhonePhilippines.com Account Number or Activation code?

If you did not receive your activation code after registration, you can resend it via the login page. Your account number will appear on the top of the page after you have successfully logged in.

Can I change my PhonePhilippines.com account number? I have a new phone number and would like to use it as my account number.

Since your account is by user name and not phone number, you only need to change your contact number in the event we need to reach you.
If you have call forwarding set up, and would like to change the phone number that your calls are being forwarded to, you can do so on the Personal Number Manage Features page.

How do I contact PhonePhilippines.com Customer Service?

For technical & billing concerns, comments, or suggestions:
24/7 email: please go to contact us page.
In US and Canada 9 am to 6pm EST: 866-371-8584
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